CERTIFICATE OFCOMPLETIONPatrick NIYONSABAHas successfully completed the courseEmpathy at WorkOctober 4, 2024FPSC-CTAC.COMJennefer Griffith, Executive Director Food Processing Skills Canada (FPSC)
Patrick NIYONSABA
DESCRIPTION
One of the key insights from emotional intelligence and research on successful people is that our own personal happiness depends heavily on our relationships with others. By adapting into the needs of other people, we enhance our own emotional well-being and physical health. This is also true in the workplace as people who foster empathy, trust and cooperative relationships are more likely to be satisfied with their jobs, engaged and more productive. As a result, organizations can realize greater employee and customer loyalty and retention. Empathy is also the key to creating a meaningful life and making a real difference within and beyond the workplace. This is because empathy is a transferable skill that empowers us to do the right thing for others not only at work but also in our communities. The purpose of this course is to equip you with the knowledge, skills, and strategies to develop and harness empathy at work, which will help you harvest better relationships and contribute to creating a more productive, inclusive, and satisfying modern workplace.
Skills / Knowledge
- 1. Discuss empathy and its connection to emotional intelligence;
- 2. Differentiate between empathy and sympathy;
- 3. List benefits of developing sympathy;
- 4. Identify different types of empathy;
- 5. Explain the importance of active listening in developing empathy;
- 6. Differentiate among levels of listening;
- 7. List strategies of developing active listening skills;
- 8. Describe how empathy builds trust and supports high performance in the workplace;
- 9. Discuss how empathy improves relationships, communication and collaboration;
- 10. Explain how empathy promotes resilience and overall well-being;
- 11. Examine the relationship between empathy and great customer service;
- 12. List strategies based on empathy to address customer needs and problems;
- 13. Examine the connection between empathy and social responsibility;
- 14. Describe how empathy builds a diverse and inclusive work environment;
- 15. Apply practical strategies to develop empathy; 16. Examine your empathy levels