25.9.15
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Interpersonal Relationships for Workplace Success

Jean Claude Kayigi

An African proverb says “If you want to go fast, go alone. If you want to go far, go together”. While it is often easy to assume that going “solo” will make us more successful, the truth is that there is no such thing as a self-made person. As human history reminds us through our multiple cultural, social, economic and technological advancements, anything worth accomplishing has been made possible through and with others. Dreams, goals and work-related projects can be realized more successfully when we combine our unique strengths and talents with those of other people. This is why interpersonal skills, also known as Social Skills, are key to help us multiply our success in the workplace and life in general. These skills are one of the building blocks of emotional intelligence and are highly demanded in the workplace. Interpersonal relationships skills allow people to create and keep good and satisfying relations with others. Employees with strong interpersonal skills are highly valued for their personal leadership, pleasant positive demeanor, solution-oriented attitude and effective communication. Moreover, they are seen as team players who get along and work well with others to achieve organizational goals. The purpose of this course is to equip you with knowledge, tools and strategies that will help you strengthen your interpersonal relationship skills and leverage them effectively at work.

Skills / Knowledge

  • 1. Define interpersonal skills and their connection to emotional intelligence;
  • 2. Explain the importance and benefits of interpersonal skills in the workplace;
  • 3. Describe the relationship between interpersonal skills, effective communication, trust and customer relationships;
  • 4. Distinguish among different types of interpersonal communication;
  • 5. List techniques to give and receive feedback and communicate more effectively at work;
  • 6. Describe the importance of interpersonal skills in resolving and handling conflict;
  • 7. Describe interpersonal conflict and the different types of conflict;
  • 8. Identify strategies and approaches used to resolve and handle conflict effectively;
  • 9. Explain influencing and persuasion and their relationship with personal leadership;
  • 10. Apply influencing and persuasion strategies to boost your success and social confidence at work;
  • 11. Apply strategies to help you become an effective team player at work; 12. Describe how interpersonal skills lead to better networking, teamwork and collaboration;
  • 13. Apply strategies to improve your interpersonal skills;
  • 14. Identify your interpersonal skills strengths and areas where you need to grow;
  • 15. Build a development plan to help you practice and improve your interpersonal skills

Issued on

December 9, 2023

Expires on

Does not expire

Evidence